Policy

THE GOLD SUPER STORE PROVIDES 100% GUARANTEE ON THE KARAT OF THE ITEM USING X-RAY ANALYSIS. OUR CRAFTSMANSHIP IS ALSO 100% GUARANTEED.

HAND MADE CUBAN LINKS

10KT AND 14KT CUBAN LINKS TAKE AROUND 2-3 WEEKS TO BE MADE.

18KT CUBAN LINKS TAKE AROUND 3-4 WEEKS TO BE MADE

ONCE THE PIECE IS COMPLETE WE WILL CONTACT YOU WITH THE FINAL WEIGHT

ALL WEIGHTS AND THEREFORE PRICES ARE ESTIMATES. CUBAN LINKS CAN COME IN UP TO 10 GRAMS HEAVIER OR LIGHTER. IF THE PIECE IS HEAVIER YOU WILL BE CHARGED THE DIFFERENCE AT THE PRICE PER GRAM THAT YOU PREVIOUSLY PAID.  IF LIGHTER WE WILL REFUND YOU THE DIFFERENCE.

SHIPPING

CUBAN LINKS SHIP WITHIN 2-5 DAYS OF ITEM BEING COMPLETED. IF NO DIFFERENCE PAYMENT IS DUE ITEM WILL BE SHIPPED WITHIN 2 DAYS OF COMPLETION. AGAIN, 10/14KT CUBAN LINKS TAKE 2-3 WEEKS TO BE MADE AND 18KT CUBAN LINKS TAKE 3-4 WEEKS.

ALL OTHERS ITEMS TAKE A MINIMUM OF 3-7 BUSINESS DAYS TO SHIP ONCE ORDER IS PLACED.

UPGRADE PROGRAM

ALL CUBAN LINKS ABOVE 4MM PURCHASED WITH US ARE ELIGIBLE FOR OUR UPGRADE POLICY. WITHIN 1 YEAR OF YOUR PURCHASE, IF YOU DECIDE TO UPGRADE YOUR CUBAN LINK BY 50 GRAMS OR MORE, WE WILL GIVE YOU THE FULL VALUE THAT YOU PAID FOR YOUR CUBAN LINK. YOU WILL ONLY PAY THE DIFFERENCE IN PRICE BETWEEN YOUR OLD CUBAN LINK AND NEW CUBAN LINK. IF YOU WOULD LIKE TO GO UP IN KARAT YOU ONLY HAVE TO UPGRADE BY 25 GRAMS OR MORE TO BE GIVEN THE FULL VALUE THAT YOU PREVIOUSLY PAID.

ALL OTHER STYLE NECKLACES AND BRACELETS CAN BE UPGRADED BY 25 GRAMS OR MORE WITHIN 6 MONTHS OF PURCHASE TO RECEIVE THE FULL VALUE PREVIOUSLY PAID.

**Please be aware Rose Gold, White Gold, and Tri-color Cuban Links ARE NOT eligible for upgrades.

 

CUSTOM ORDERS

CAN TAKE ANYWHERE FROM 1-3 MONTHS TO BE COMPLETED

TO BEGIN PRODUCTION 75% OF THE VALUE OF THE PIECE MUST BE PAID

CUSTOM ORDERS HAVE AN APPROXIMATE GRAM WEIGHT GIVEN, IF A CUSTOM ORDER WEIGHS 1 GRAM OR MORE OVER, THE CUSTOMER IS RESPONSIBLE FOR THE DIFFERENCE PAYMENT

CUSTOM ORDERS ARE CUSTOM, WEIGHTS CANNOT AND ARE NOT GUARANTEED.

RETURN/EXCHANGE POLICY

WITHIN 3 DAYS OF DELIVERY OF YOUR ITEM YOU WILL BE ELIGIBLE TO RETURN/EXCHANGE YOUR PURCHASE FOR THE PURCHASE PRICE MINUS A $25 RESTOCKING FEE (EXCLUDING ANY SHIPPING COSTS). ONCE 3 DAYS HAS PASSED WE ARE NOT ABLE TO OFFER A REFUND OR EXCHANGE

ANY CUBAN LINK THAT IS CUSTOMIZED IN ANY WAY WILL REQUIRE A 5% RETURN FEE. THAT 5% WILL BE APPLIED TO THE PURCHASE PRICE BEFORE TAX.

BOTH THE $25 FEE AS WELL AS THE 5% FEE WILL BE REMOVED FROM THE REFUND AMOUNT.

FOR EXAMPLE** A NON CUSTOMIZED CUBAN LINK THAT COSTED $1000.00 WILL BE REFUNDED IN THE AMOUNT OF $925.00. IF THE SAME CUBAN LINK WAS CUSTOMIZED YOU WILL BE REFUNDED $950.00.

TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT.

ITEMS WILL BE SHIPPED TO 4803 W Hillsborough ave Tampa FL 33614

WE DO NOT PAY FOR RETURN SHIPPING. PLEASE USE A SHIPPING METHOD THAT GIVES YOU A TRACKING NUMBER AND SEND THAT TO US. WE ADVISE THAT YOU INSURE THE PACKAGE FOR THE FULL VALUE THAT YOU PAID. IF THE ITEM IS LOST IN TRANSIT WE, GOLD SUPER STORE, ARE NOT RESPONSIBLE FOR ANY REFUND/EXCHANGE.

NON RETURNABLE ITEMS

INCLUDE BUT NOT LIMITED TO: ANY CUSTOM WORK AND CUBAN LINKS WEIGHING 400 GRAMS OR MORE. IF YOU ARE UNSURE IF YOUR ITEM WILL BE ELIGIBLE FOR RETURN PLEASE CALL US AT (813) 512-AND ASK.

REFUNDS (IF APPLICABLE) 

ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE WILL ALSO NOTIFY YOU OF THE APPROVAL OF YOUR REFUND.
IF YOU ARE APPROVED, THEN YOUR REFUND WILL BE PROCESSED, AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR CREDIT CARD OR ORIGINAL METHOD OF PAYMENT, WITHIN A CERTAIN AMOUNT OF DAYS.

LATE OR MISSING REFUNDS (IF APPLICABLE)

IF YOU HAVEN’T RECEIVED A REFUND YET, FIRST CHECK YOUR BANK ACCOUNT AGAIN.
THEN CONTACT YOUR CREDIT CARD COMPANY, IT MAY TAKE SOME TIME BEFORE YOUR REFUND IS OFFICIALLY POSTED.
IF YOU’VE DONE ALL OF THIS AND YOU STILL HAVE NOT RECEIVED YOUR REFUND YET, PLEASE CONTACT US AT thegoldsuperstore@gmail.com

EXCHANGES (IF APPLICABLE)
WE ONLY REPLACE ITEMS IF THEY ARE DEFECTIVE OR DAMAGED. IF YOU NEED TO EXCHANGE IT FOR THE SAME ITEM, SEND US AN EMAIL AT thegoldsuperstore@gmail.com AND SEND YOUR ITEM TO: 4803 W Hillsborough ave Tampa Fl 33614.